FAQ

REGISTRATION PROCESS AND ENTRY FEES

THE AWARDS

NOMINATION PROCESS

ORDERING ADDITIONAL MARKETING COLLATERAL

VOTING SLIPS

ONLINE VOTING

THE AWARDS, TABLES AND TICKETS

PRE-AWARDED CATEGORIES

SPONSORSHIP

DISQUALIFICATION RULES

PARTY IN THE PARK


REGISTRATION PROCESS AND ENTRY FEES

Outlets have two registration options this year:

A.) Pay $100 entry fee and this fee will confirm your outlets website nominee listing for voting. (Without collateral)
B.) Purchase a nominee pack which includes website nominee listing and a nominee pack that includes voting slips and marketing collateral to promote your nomination.

How much does the nomination pack cost? The total number of outlets your business owns determines the cost per nomination pack.

1-4 outlets = $200 per outlet
5-9 outlets = $175 per outlet
10+ outlets = $150 per outlet

What is included in a nomination pack? The nomination pack contains the following the material for you to promote your nomination:

  • 2,000 print voting slips
  • Personlised nominee logo to be used for all print and digital marketing
  • Personlised email signature
  • Thirty tent cards
  • 500 business cards

How do I order a nomination pack? You can order a nomination at whatson.ae


THE AWARDS

How can I vote? You can submit your vote on whatson.ae or by completing a voting form at your chosen venue. Once you have completed the print voting form ensure that it’s handed back in to the manager or staff.

How are the winners chosen? The What’s On Awards are voted for by the public, with all votes independently counted and audited by Jacobsons Direct.

Why do you have ‘Over Dhs400’ and ‘Under Dhs400’ categories? The reason we have ‘Over Dhs400’ and ‘Under Dhs400’ is to ensure we are comparing like for like and give every outlet an opportunity to shine. The price of Dhs400 is based on the cost of a 3-course meal for 2 people.

My favourite isn’t listed. What do I do? Outlets are responsible for entering themselves into the awards. You can email us and we can get in touch with outlet to remind them to nominate themselves if they haven’t done so already. Email us at: woawardsdxb@motivate.ae for Dubai & woawards@motivate.ae for Abu Dhabi.

When does voting close? Voting closes for What’s On Abu Dhabi Awards and What’s On Dubai awards at 5pm on September 15. All voting slips received by Jacobsons Direct after 5pm will not be counted.


NOMINATION PROCESS

How can I be nominated for an award? You can nominate your outlet(s) for an award by registering at whaton.ae. For more information you can email us at, woawardsdxb@motivate.ae for Dubai and woawards@motivate.ae for Abu Dhabi.

When do nominations close? The deadline for submitting a nomination is June 16.

 If I am nominated, how can I get votes? You can purchase a nomination pack that includes all the marketing collateral you will need to promote your nomination. You can also produce your own marketing collateral to promote your outlet and provide incentives for your customers to vote.

For more information about what’s included in the nomination packs, prices and ordering visit whatson.ae.

Can I provide customers with an incentive to vote? Yes, we encourage outlets to provide their customers with an added incentive to vote for you to win.

E.G. Vote for us and be entered into a prize draw to win a meal for two at our restaurant.

Can I be nominated if I have more than one outlet? Yes! You will just need to submit two separate registration forms for the different nominations.

Can I nominate my outlet under Favourite Newcomer, Favourite Chef, Favourite Restaurant of the Year or Favourite Independent Restaurant of the Year? No, the editorial team is responsible for deciding these nominations.

Can I be nominated if I have an outlet in Dubai and Abu Dhabi? Yes! The more the merrier we say. You will need to register the outlet(s) for both awards as the votes are counted separately for both regions.


ORDERING ADDITIONAL MARKETING COLLATERAL

Can I order additional marketing collateral including tent cards and business cards?

You can order additional business cards; you will not be able to order additional tent cards.

Additional business card costs

500 cards = US$50

1000 cards = US$75

3000 cards = US$150

Visit whatson.ae to order more business cards.


VOTING SLIPS

Can I order additional voting slips? Yes, you can order additional voting slips by visiting whatson.ae.

500 slips = US$150

1000 slips = US$270

3000 slips = US$600

5000 slips = US$800

What do I do with my voting slips? Voting slips will need to be sent directly to the independent auditing company Jacobsons Direct for counting and verifying. The contact address these need to be sent to is:

Mabelle Austria, Jacobsons Direct Marketing Services, Al Maskan Building Block B, Mezzanine Floor, Behind Emarat Petrol Station / Marlin Furniture, Al Karama, PO Box 6884, Dubai, U.A.E. Telephone: +9714 3377737

All voting slips need to be sent to Jacobsons on a weekly basis, and we cannot accept voting slips that are sent after 5pm on September 15

How will the votes be counted? All votes, both paper and online, will be counted and cross-referenced by our independent official votes processing partner Jacobsons Direct. The What’s On team will receive the final votes from Jacobsons when these have been finalised.

Can I find out how many votes my outlet has received during the voting process?

No, no information about the number of votes per outlet is disclosed until the voting has closed and the shortlist is announced.

Can I vote for myself? What happens if I do? Votes submitted by your customers are the only votes that will be counted and included in the voting process. It has been noted that in their enthusiasm some staff have resorted to voting for the outlets they work in – perhaps on behalf of the customers. Please actively discourage this as this is very easily detected at the auditing stage and could result in disqualification of the outlet concerned.


ONLINE VOTING

PLEASE NOTE THAT WE CHECK THE ONLINE VOTES ON A DAILY BASIS AND ANY SUSPICIOUS ACTIVITY WILL BE REPORTED AND VOTES MAY BE DISREGARDED.

Is there a limit to the number of online votes that can be made per IP address?

There is no limit to the number of votes that can be made using one IP address but you must ensure that each email address submitted is unique in order to be counted.

Can I provide customers with a tablet to vote online whilst at my outlet? Yes, you can provide customers with a tablet in order to vote online. You will also be provided with a ‘How to vote online’ document that you print and give to your customers who are interested in voting online giving them clear instructions on how to do so.

How can I use social media to encourage voting? We would recommend that you use the What’s On Facebook app, and direct your customers to vote for you this way. You can LIKE the What’s On Facebook page and share this on your social media sites to encourage voting.

We would also suggest you use your Twitter account to follow What’s On (@WhatsOnDubai and @WhatsOnAbuDhabi) and re-tweet any posts about the awards.


THE AWARDS, TABLES AND TICKETS

When will I know if I have been shortlisted for an award? The What’s On team will be in touch to let you know if you have been successfully shortlisted for an award after voting closes on September 28th.

How do I collect my award? The Awards will be presented to the winners at the awards ceremony.

The award ceremonies are held on the following dates:

  • Abu Dhabi: Awards ceremony October 24 2017
  • Dubai:  Awards ceremony November 8 2017

Will I get any free tickets? Those who have been successfully shortlisted in the top three will receive two complimentary passes for the awards ceremony for both locations.


PRE-AWARDED CATEGORIES

What happens if my outlet has won an award in the pre-awarded category?

Please note that the Below Dhs400 Restaurants and Leisure categories are both pre-awarded will be presented with an award before the event.

The What’s On team will be in touch to arrange a time to come to your outlet and present the award and pre-awarded winners video will be screened at the awards ceremony.

Will I get any free tickets? Those who have won will receive two complimentary tickets for the awards ceremony.


SPONSORSHIP

How do I sponsor the awards? There are lots of sponsorship opportunities available including bespoke packages. For sponsorship opportunities in Dubai and Abu Dhabi michael.Israel@motivate.ae


DISQUALIFICATION RULES 

The What’s On team receives a daily report for the online voting figures. If any signs of cheating are detected we reserve the right to disqualify outlets from the awards without fee reimbursement.

All forms must be sent to the Jacbosons office before 5pm on September 15 2017. Any forms received after the deadline will not be counted.

Forms must not be sent to the Motivate office, we will not take responsibility for forwarding the voting forms on to Jacobsons.


PARTY IN THE PARK COMPETITION

Party in the Park 2017 competition – Terms and Conditions* 

  1. The prize includes 4x VIP tickets to the Party In The Park festival, worth AED1200 each.
  2. This is an online competition. The competition is open to all voters in the 2017 What’s On Awards, only one vote per email address will be counted. All votes received via the physical voting slips will be manually entered into the draw.
  3. No employees of Motivate and the company sponsoring the competition prize are eligible to enter the competition. The competition is open to all ages. Over 16s are allowed to the festival without an adult; under 16s require adult supervision. Alcohol will only be served to over 21’s. Please bring valid ID to gain festival entry.
  4. Each entrant is required to fill in all particulars upon registration; both email and mobile number will be used to notify you if you are a winner.
  5. The winner will be picked through a random computer draw and will be contacted on October 27 2017. The competition opens from July 15 and closes at 5pm on September 20. Failure of the winner to respond within four days of the announcement will lead to the drawing of a new winner.
  6. Motivate will not be held accountable for any act of God or other reason why the prize cannot be taken in full. Motivate reserves the right, in its sole discretion, to disqualify any entrant and to terminate or suspend the draw as appropriate.

This prize is not exchangeable for cash or any other form of compensation.

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