The initiative will run from today until October 25…

In a bid to increase the use of smart services in the region, at least 100 service centres across Dubai are going online-only this week.

A statement from the Dubai Media Office adviced that ‘Service centres of 40 governmental and semi-governmental entities, along with a number of private entities, in Dubai are scheduled to stop executing transactions requiring payment of fees for more than 1,100 service, through their counters’.

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Instead, employees at these centres will guide customers to conduct transactions as well as paying bills and fines through smart channels such as mobile apps and websites.

The ‘Week without Service Centres’ initiative will run from today until October 25.

The initiative has been launched by the Government of Dubai’s Department of Finance, who have allocated Dhs1 million to be paid as cashback to those customers who use smart channels this week.

It follows a similar initiatve which was launched last year for the first time, where government services went online-only for a day.

The wider goal is to offer the majority of government services through smart channels by the end of 2021.

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Images: Dubai Media Office/Twitter