Sheikh Mohammed reveals worst performing government digital services

The Ruler of Dubai also revealed the top 5 best performing government service centres in terms of digital services…

On June 2, 2021, HH Sheikh Mohammed Bin Rashid Al Maktoum Vice President of the UAE and Ruler of Dubai announced that he will be revealing the best and worst government service centres across the UAE in terms of digital services. Sheikh Mohammed gave the latter a grace period of 90 days to improve their performances.

According to WAM (Emirates News Agency), 55,000 customers were polled about their opinion on 30 government agencies.

To ensure transparency and provide efficient digital services within the UAE government, we conducted a survey to classify the five best and worst government entities. We aim to establish a digital government that keeps pace with global trends. pic.twitter.com/Wx0gOFpunt

— HH Sheikh Mohammed (@HHShkMohd) September 3, 2021

According to the tweet, the UAE’s best government entities are as follows:

1. Ministry of Interior.
2. Federal Authority for Identity and Citizenship (ICA).
3. Ministry of Foreign Affairs and International Cooperation.
4. Ministry of Climate Change and Environment.
5. Ministry of Community Development.

The UAE’s underperforming government are as follows:

1. Ministry of Education.
2. Federal Tax Authority.
3. Securities and Commodities Authority.
4. General Pension and Social Security Authority.
5. Ministry of Energy and Infrastructure

Sheikh Mohammed stated, ‘The departments which are excelling themselves deserve our acclaim and we expect more from them in order to achieve our ultimate goal of making the UAE government the best globally in terms of provision of services. We aspire to reach 90 per cent of customer satisfaction and we are confident our government teams are capable of achieving this target in the most efficient manners and at the fastest time possible.’

He added that underperforming departments are expected to amend their courses and achieve the best possible results within 90 days, by which time we will re-assess their performance in a way that ensures the achievement of our main goal, namely whole-of-government digitisation.’

This is not the first time The Ruler of Dubai has publically revealed such a list.

Two years ago, on September 15, Sheikh Mohammed revealed a similar list of five of the best and worst government service centres in the UAE. Sheikh Mohammed did issue a warning three months in advance with a stark message to government officials warning them that anything short of the best is not acceptable.

Images: WAM